Frequently asked questions

 

Frequently asked questions and answers about the National Women’s Helpline can be found here. Select a category to view the questions.

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Who can call?

  • Can I call if I’m outside Sweden?

    No, you can only call Kvinnofridslinjen from Sweden. Except if you’re on Åland. The phone number in this case is 25 500, and the call costs the same as a local call. The call will appear on your phone bill as a call to the Åland Provincial Government.

  • Can I remain anonymous when I call?

    Yes, you can remain anonymous and only tell us whatever you want us to know.

  • Can I call Kvinnofridslinjen if I don’t speak Swedish?

    Yes, we have interpreters we can use if you don’t speak Swedish. Indicate the language you want to speak, then hold the line. It can take up to ten minutes for the interpreter to join the call.

  • I don’t know if what I’ve been subjected to is what you’d call violence. Can I still call Kvinnofridslinjen?

    Yes, you can call Kvinnofridslinjen for advice and support even if you’re unsure, or if you have any questions about violence.

  • I’m a man, can I call Kvinnofridslinjen?

    Yes, everyone is welcome to call Kvinnofridslinjen.

  • I’m a transgender and/or non-binary person, can I contact Kvinnofridslinjen?

    Yes, you can contact Kvinnofridslinjen if you’re a trans person, regardless of your gender identity.

  • Can I contact Kvinnofridslinjen if I’m in a same-sex relationship?

    Yes, you can contact Kvinnofridslinjen if you’re in a same-sex relationship.

  • Can I call Kvinnofridslinjen even if I haven’t decided to leave my violent relationship?

    Yes, you can call Kvinnofridslinjen and get support and advice even if you haven’t decided to leave.

  • Can I call Kvinnofridslinjen if I’m deaf or have impaired hearing/speech?

    Yes, you can use the Texttelefoni service to call Kvinnofridslinjen if you have impaired hearing/speech. The call will appear on your phone bill as a call to Texttelefoni.

  • Can I call Kvinnofridslinjen as a family member or friend?

    Yes, you’re welcome to call us if you’re a relative of someone who’s a victim of threats or violence.

  • Can I call Kvinnofridslinjen as a colleague or boss of a victim of violence?

    Yes, you’re welcome to call us if you’re a colleague or boss of someone who’s a victim of threats or violence.

  • Can I call Kvinnofridslinjen if I encounter victims of violence in my work?

    Yes, professionals who encounter victims of violence in their work can contact Kvinnofridslinjen for advice.

What help is available?

  • What can Kvinnofridslinjen help me with?

    You can call Kvinnofridslinjen if you want to talk to someone about your experiences, or if there’s anything you want to ask about domestic violence or sexual assault.

    Our job is to listen and provide professional support. You can also get information on support available to you. We can provide information on how to contact social services or healthcare services. We can also tell you how to report crimes such as assault, threats or sexual assault to the police.

  • How can Kvinnofridslinjen help me if I’m a manager responsible for a victim of violence, or if I encounter victims of violence in my work?

    Professionals can call us for advice and support. You can refer the victim of violence to us, or call Kvinnofridslinjen together with the victim.

    We can suggest different services that can provide support, such as social services, sheltered accommodation or shelters for women or girls.

  • Can Kvinnofridslinjen help me call social services or the police?

    No, Kvinnofridslinjen can’t call other services for you. But we can give you contact details for various agencies. Always call 112 in an emergency.

  • Can Kvinnofridslinjen help with practical matters such as somewhere to live or contact with a lawyer?

    No, Kvinnofridslinjen can’t help you arrange accommodation or contact a lawyer, for example. However, our staff can give you examples of who you can contact, such as social services and/or a women’s shelter in the place where you live.

About Kvinnofridslinjen

  • Who runs Kvinnofridslinjen?

    Kvinnofridslinjen is run by the National Centre for Knowledge on Men’s Violence against Women at Uppsala University and Uppsala University Hospital, on behalf of the government.

  • Who works at Kvinnofridslinjen?

    Kvinnofridslinjen is staffed by social workers and nurses with at least five years of professional experience. We are used to talking to people in crisis who have difficult lives.

  • How can I help spread the word about Kvinnofridslinjen?

    You can order different types of information material here on the website that you can leave in waiting rooms and put on notice boards, for example. The information material can be ordered free of charge.

    There are also information videos about Kvinnofridslinjen for distribution on social media or showing on information screens.

  • Does Kvinnofridslinjen accept donations of clothing, toys or money?

    No, we don’t. Kvinnofridslinjen is a helpline funded by the state, so we can’t accept donations. But that said many women’s shelters accept donations of various kinds.

  • How do I apply for a job at Kvinnofridslinjen?

    Vacancies are advertised via Region Uppsala. Go to the Region Uppsala website to view our vacancies. Social workers and nurses with at least five years of professional experience work at Kvinnofridslinjen.

Calling the helpline

  • When is Kvinnofridslinjen open?

    Kvinnofridslinjen is open 24 hours a day, 365 days a year.

  • Do I have to pay to call Kvinnofridslinjen?

    No, calls to Kvinnofridslinjen are free of charge.

  • Will my phone bill show I’ve called Kvinnofridslinjen?

    No, these calls won’t appear on your phone bill. But you do have to delete the call from the list of calls on your phone. If you’re using the Texttelefoni service, the call will appear as a call to Texttelefoni. If you call from Åland, the call will appear on your phone bill as a call to the Åland Provincial Government.

  • Can I contact Kvinnofridslinjen by texting, chatting or emailing instead of phoning?

    No, Kvinnofridslinjen can only receive phone calls. We don’t have access to chat or emails. You can’t text Kvinnofridslinjen.

Call us

020-50 50 50

Kvinnofridslinjen is open 24 hours a day and provides support to anyone who’s been subjected to threats and violence. Calls are free and won’t appear on your phone bill.